Our new autoreply service will be available to you on December 7.

The autoreply service enables you to create autoreplies, or “vacation” messages; automatic replies to email stating that you are currently unavailable and will personally reply to their message when you return.

To setup an autoreply, just go to our WebMail site and login. After you login, you will be sent to a page offering you

We are scheduling the installation of the autoreply service along with an upgrade to our POP3 server, mail.cove.com.

The server upgrade will require two brief POP3 service interruptions (about one-half hour each) during which time you will be unable to retrieve your email.

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We are scheduling these brief interruptions on late Saturday afternoons, when the POP3 usage is low to minimize any inconvenience they may cause.

The first POP3 service interruption is scheduled for December 7 and the second is scheduled for December 21. Both will be between 4 and 6 pm.

Again, these POP3 service interruptions will only affect your ability to get email for about one-half hour and have no affect on any other services.

Most people were able to make last month's changes by themselves with no difficulty. However, others found it much more difficult than we ever imagined.

We tried to keep the changes as simple as possible, even reducing the number down to three, but still confusion reigned.

Thanks to everyone for your patience!

Part of the problem was a lack of understanding of the changes on the part of our tech support, despite several weeks of prepping and advisories by our office management.

It wasn't very quiet this month either!

We had over 700 calls this month relating to the three settings changes. This was over ten times our normal call volume.

One third of these calls were placed after our old access lines were finally shut off on November 27. Apparently, many people did not get word of the change and did not call our tech support. Please remember, our 24-hr help desk team is available to you, toll free, at 877-221-2116.

November was a quiet month on the network. None of our upstream providers had any incidents to report.

All network projects were postponed due to the unusually high level of support our dialup customers needed to make the three changes to their settings.

We will now pick up where we left off; completing the autoresponder project, upgrading our POP3 server, installing the new router in Gloucester, and building a web caching server.

Are you pleased with our service? Do you know someone who is unhappy with their current Internet or On-line service?

Why not do them and yourself a favor?

Just recommend our service. If they subscribe, we'll give you a free month of access!

They will appreciate your advice and you'll save a little money.

Again this month, over a dozen subscribers are getting their access in December for free - just by referring new subscribers.

Everybody wins!