Traffic on the Cove network is typically low during the summer months making it the perfect time to perform upgrades.

We have several upgrades planned over the next two months.

A new router will be installed at the Gloucester High School. This will result in a brief network outage which will only affect users on the municipal and school networks.

A new T1 will be installed at our Salem facility. We will

We will also be swapping out racks at our Salem facility on either July 5 or 6. (Note: the date for this project has moved to July 12-13, as we are still waiting for some equipment to arrive. - ed) This involves moving servers, which will also cause a brief loss in services as each server is moved. We expect the downtime caused by these moves to only be between 5 to 10 minutes.

Are you fed up with telemarketers?

Now you can finally do something about it!

The Federal Government established a national “Do Not Call” list on June 27. You can get your number added to this list by going to www.donotcall.gov and filling out their form.

This is a welcome, overdue solution to the telemarketing problem.

Now if only they would establish a “Do Not Email” list...

Many of you have probably noticed “bounce messages” in your inbox lately.

A “bounce message” is a message from an email server telling you that the email

address in the “To:” part of a message you sent is not a valid address...normally.

Spammers, in their never-ending quest to hide their identities have now taken to

using other peoples' email addresses in the “From:” part of their spam messages.

There is no need for concern if you receive a “bounce message.” Spammers are not

singling you out; they just randomly use addresses from their mailing lists. There is also nothing you, or we, can do about it.

Just ignore them.

It was a quiet month at the help desk.

Most calls were for account setup information.

If you ever need help, please select tech support (Option 2) if you call our main office. This

will enable you to get our dialup access numbers, email settings or our toll-free help desk number.

Please remember, our help desk team is available to you 24 hours a day and the direct, toll free number is
877-221-2116.

This was mainly a quiet month on the network. Our upstream provider had some routing issues on May 15 for about 20 minutes (3:50 to 4:10 pm).

Our dialup access line provider experienced a few outages early in the month: a 15 minute outage (5:55 to 6:10 pm) on June 5, a 1.5 hour outage (6:30 to 8 am) on

June 6 and a 10.25 hour outage (6:30 am to 4:45 pm) on June 7. All of these outages were due to power outages at their network operations center.

Work continues on our server upgrades and java development projects. We will let you know as each project is completed.

Are you pleased with our service? Do you know someone who is unhappy with their current Internet or On-line service?

Why not do them and yourself a favor?

Just recommend our service. If they subscribe, we'll give you a free month of access!

They will appreciate your advice and you'll save a little money.

Again this month, over a dozen subscribers are getting their access in July for free - just by referring new subscribers.

Everybody wins!