We are scheduling upgrades to our mail and primary radius servers over the next few weeks.

The mail server handles all incoming and outgoing e-mail. The radius server enables you to login to the network.

The mail server upgrade will update our current version of Sendmail. The new version of Sendmail has improved anti-spam and security features.

administrative capabilities.

Our backup radius server will handle logins while the primary server is being upgraded. This upgrade is planned for the second week of this month.

The mail server upgrade will be less time consuming and we will perform this on the third weekend of the month to minimize any possibility of a service disruption.

If you have called into the office lately, you may have been surprised by being greeted by an answering service operator.

We recently contracted with MAP

Mobile to make sure you always get a real person when calling us.

If your call is about a computer issue, they will give you the toll free number for our tech support team.

Otherwise, they will page us with your call. This enables us to quickly respond to calls when away from the office phones.

We will continue to provide Internet services to the City and School System of Gloucester for at least another three years!

Cove has been the City's Internet Service Provider for

many years, but by law, the City was required to bring the contract up for competitive bid this year.

Cove was selected out of a field of 27 companies that requested copies of the

Request for Proposals. We received notice of the contract award on October 23.

Our service agreement with the City has worked out well for everyone. We provide access to the High School in

exchange for space in that school's server room for our equipment. Subscribers located on Cape Ann dial into our equipment located at the High School.

It was another quiet month at the help desk.

Again, most calls were for account setup information.

Our new support team now handles all tech support issues.

If you need help, please ask

for tech support if you call our main office numbers. This will help the answering service properly route your call.

Remember, the tech support team is available 24 hours a day and the direct, toll free number is
877-221-2116.

The only incident to report was a ten minute outage somewhere upstream of our network on October 17.

We are constructing the foundation for our new line of web hosting services, which will debut in December.

This involves developing several new web servers, web management and caching servers and control panels for our web customers and tech support team.

We then plan on rolling out a series of specialized web hosting services for the new year.

Are you pleased with our service? Do you know someone who is unhappy with their current Internet or On-line service?

Why not do them and yourself a favor?

Just recommend our service. If they subscribe, we'll give you a free month of access!

They will appreciate your advice and you'll save a little money.

Again this month, over a dozen subscribers are getting their access in November for free - just by referring new subscribers.

Everybody wins!